Customer Support
Choose an option below to request a refund, raise a complaint, or contact us about another issue.
Fast online requests
Trackable submissions
Accessible & mobile-friendly
Request a Refund
Submit a refund request for a ticket or service disruption. You’ll be asked for journey details and proof of purchase.
- Ticket reference / receipt
- Journey date and route
- Reason for refund request
Request a refund →
Typical response: 3–5 working days
Raise a Complaint
Tell us about your experience so we can investigate and improve. Include as much detail as possible.
- Route number and direction
- Date/time and location
- Description of the issue
Raise a complaint →
We’ll acknowledge your complaint promptly
Lost Property / General Enquiry
Contact us about lost property, accessibility support, or other enquiries not covered by refund or complaint.
- Item description (if relevant)
- Service/route and time
- Your contact details
Contact support →
We’ll route your enquiry to the right team
Tip: Have your ticket reference handy to speed up your request.
Before you start
A few quick checks can help resolve issues faster — and make sure your request has everything needed first time.
Keep your ticket reference and journey date handy.
Note the route/service number and direction of travel.
If reporting an item, include a clear description and time.